the boring but important bit

Terms & conditions

Covers ordering, refunds and privacy for Coastal Kebabs & Cafe, 595 Pacific Hwy, Kanwal NSW 2259.

Ordering and payment

When you place a pickup order on this site you are offering to buy the items in your cart. The order is accepted once your payment is approved and you see the confirmation screen. Until then nothing is ordered and nothing is charged.

Prices are in Australian dollars and include GST. The price you are charged is the price calculated by us at checkout, not the price shown in your browser, so a page left open for a long time cannot lock in an old price.

Card payments are processed by Square. We never see or store your card number. Your card details are entered directly into Square's payment form and we receive only a confirmation that the payment succeeded.

Pickup times

Pickup times are an estimate, not a guarantee. We cook to order and the kitchen gets busy. If your order is running late it will still be made, and you are welcome to call us on 0452 660 040.

Orders are collected in person at the shop. We do not deliver from this site and we do not text or call you when an order is ready. If you want delivery, use Uber Eats or DoorDash.

When we cannot fill an order

Occasionally we sell out or have to close unexpectedly. If we cannot make your order we will refund it in full. We may also pause online ordering at short notice, which is why the order page sometimes says we are not taking orders.

Allergies and dietary requirements

Our kitchen handles gluten, dairy, egg, sesame, nuts and soy, and equipment and surfaces are shared. We cannot guarantee any item is free from a given allergen. If you have a serious allergy, please call us on 0452 660 040 before ordering rather than relying on the website.

Refunds and cancellations

Nothing here limits your rights under the Australian Consumer Law. If food is unsafe, not what you ordered, or not of acceptable quality, you are entitled to a remedy regardless of what this page says.

Cancelling an order

Call us on 0452 660 040 as soon as you can. If we have not started cooking we will cancel and refund in full. Once an order is being cooked we may not be able to refund it, because the food has been made for you.

Something wrong with your order

Tell us on the day, either at the counter or by phone. Bring the order back if you can. We will remake it or refund it. We would rather fix it than have you not come back.

Orders that are not collected

Food that is made and not collected is not automatically refunded, because it has already cost us to make. If something went wrong, call us and we will sort it out.

How refunds are paid

Refunds go back to the card you paid with, through Square. Your bank decides how long that takes, usually a few business days. We cannot refund to a different card or in cash.

Privacy

We collect the least we can: your name, email address and mobile number, and what you ordered. That is it. We do not ask for your date of birth, your address, or anything else we do not need to hand you a kebab.

What we use it for

Your name and order so the kitchen knows what to make and who it is for. Your email to send your receipt, and later to ask whether you were happy with the food. Your mobile so we can reach you if there is a problem with your order.

You can opt out of the follow-up email at any time using the unsubscribe link in it. That does not affect your receipt, which is part of your purchase.

Who else sees it

Square processes the payment and holds the order. Our customer system stores your contact details and sends the emails. Both are service providers acting for us. We do not sell your information, and we do not share it with anyone for their own marketing.

Card details

We never receive them. Square collects your card details directly and tells us only whether the payment worked.

How long we keep it

Order and payment records are kept as long as we are required to for tax and accounting. Contact details are kept until you ask us to remove them.

Seeing or deleting your information

Email or call us and ask. We will tell you what we hold and remove it if you want, except where we are legally required to keep a record of a sale.

Cookies

This site does not use advertising or tracking cookies. Square's payment form sets what it needs to process your payment securely.

Contact us

Coastal Kebabs & Cafe
595 Pacific Hwy, Kanwal NSW 2259
0452 660 040
Open 7 days, 8am to 9pm